bilacuci Privacy Policy

1. Introduction

bilacuci ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who interact with the bilacuci Platform at bilacuci.club ("Platform"). This Privacy Policy explains what personal data bilacuci collects about you, how we use it, who we share it with, how long we retain it, and what rights you have in relation to that data.

This Policy applies to all personal data collected through: (a) registration and use of a bilacuci Account; (b) deposits, withdrawals, and gameplay activity on the Platform; (c) communications with bilacuci support; and (d) use of the bilacuci website including cookies and analytics. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

By registering a bilacuci account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

bilacuci is the data controller responsible for personal data processed in connection with the Platform. bilacuci operates under an international gaming licence and processes personal data in accordance with the data protection obligations imposed by that licensing framework.

For all data-related enquiries, the bilacuci Data Protection contact is: [email protected]. You may also contact us in writing via the registered address associated with bilacuci's gaming licence, details of which are available on request.

3. Data We Collect

bilacuci collects personal data in the following categories:

bilacuci does not collect special category personal data (such as health information, ethnicity, or biometric data) except where explicitly required for responsible gaming compliance purposes and with your knowledge.

4. How We Use Your Data

bilacuci uses your personal data for the following purposes:

• Account creation and management: registering your Account, maintaining your profile, and providing access to bilacuci services;
• Identity and age verification: conducting KYC checks to verify your identity, confirm that you are at least 21 years of age, and comply with anti-money-laundering (AML) obligations;
• Payment processing: processing deposits via Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB, and USDT, and processing withdrawal requests to your registered payment methods;
• Platform operation: providing, maintaining, and improving bilacuci's games, sportsbook, live casino, and all other Platform features;
• Fraud prevention and security: detecting and preventing fraud, money laundering, prohibited conduct, and technical security incidents;
• Regulatory compliance: meeting the reporting and record-keeping obligations imposed by bilacuci's international gaming licence and applicable AML regulations;
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling indicators and enforcing responsible gaming tools set by or applied to your Account;
• Customer support: responding to your queries, resolving disputes, and improving support quality;
• Marketing communications: sending promotional offers, bonuses, and product updates where you have provided consent or where we have a legitimate interest and you have not opted out.

5. Legal Bases for Processing

bilacuci processes your personal data under the following legal bases:

• Contract performance: processing necessary to provide the bilacuci Platform in accordance with our Terms & Conditions — account management, payments, gameplay;
• Legal obligation: processing required by law or regulation, including KYC, AML reporting, and gaming licence compliance requirements;
• Legitimate interests: fraud prevention, security monitoring, responsible gaming risk assessment, and improving the Platform — where these interests are not overridden by your rights;
• Consent: marketing communications and non-essential cookies, where we have obtained your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing

6.1 bilacuci shares your personal data only in the following circumstances:

• Payment processors: Touch n Go, Boost, FPX network operators, Maybank, CIMB, Public Bank, and crypto payment providers — to process your financial transactions;
• Game providers: licensed third-party game studios (e.g., Pragmatic Play, PG Soft, Habanero) receive session tokens and gameplay parameters but do not receive your full identity data;
• Identity verification providers: third-party KYC service providers used to verify identity documents and perform AML screening;
• Regulatory and law enforcement authorities: where required by our gaming licence, applicable law, or a valid legal order;
• Analytics and fraud detection providers: acting as data processors under contractual data processing agreements that prohibit independent use of your data;
• Group companies: where bilacuci is part of a corporate group, data may be shared with related entities for operational and compliance purposes.

6.2 bilacuci does not sell, rent, or trade your personal data to any third party for marketing purposes.

6.3 All third parties with whom bilacuci shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with bilacuci's instructions.

7. International Data Transfers

As bilacuci operates under an international gaming licence and uses globally-distributed infrastructure, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where such transfers occur, bilacuci ensures appropriate safeguards are in place, including standard contractual clauses or adequacy decisions where applicable. Players in Malaysia should be aware that bilacuci's servers and infrastructure are located across multiple jurisdictions. By using the Platform, you consent to these transfers.

8. Cookies and Tracking Technologies

bilacuci uses cookies and similar tracking technologies on the Platform. The following cookie types are used:

• Strictly necessary cookies: Essential for Platform operation — authentication session tokens, security cookies, load balancing. These cannot be disabled without materially affecting your ability to use bilacuci.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits. Disabling these may reduce Platform functionality.
• Analytical cookies: Aggregate, anonymised data on how players navigate the Platform — used to improve layout, performance, and game discovery. bilacuci uses privacy-compliant analytics tools configured to anonymise IP addresses.
• Marketing cookies: Only deployed where you have provided explicit consent. Used to track the effectiveness of bilacuci's own promotional campaigns. No third-party advertising networks are used for cross-site tracking.

You may manage cookie preferences through your browser settings. Note that disabling all cookies will prevent full use of the bilacuci Platform, including login functionality.

9. Data Retention

bilacuci retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our gaming licence and applicable AML regulations:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, or longer if required by applicable law or a regulatory investigation;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Communication records: Retained for three (3) years from the date of communication;
• Technical logs: Retained for twelve (12) months from the date of generation, except where relevant to an active investigation;
• Marketing consent records: Retained for three (3) years from withdrawal of consent.

After the applicable retention period expires, data is securely deleted or permanently anonymised unless bilacuci is subject to a legal obligation to retain it further.

10. Your Rights

Subject to applicable law and bilacuci's legal retention obligations, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data bilacuci holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations;
• Right to restriction: to request that bilacuci restrict processing of your personal data in certain circumstances;
• Right to data portability: to receive your personal data in a structured, machine-readable format for transfer to another controller, where technically feasible;
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: to withdraw any previously given consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected]. bilacuci will respond within thirty (30) days of receiving a valid request. We may require identity verification before processing your request.

11. Children and Age Restriction

The bilacuci Platform is strictly intended for persons aged twenty-one (21) years and above. bilacuci does not knowingly collect personal data from individuals under the age of 21. If bilacuci becomes aware that personal data has been collected from a minor, the relevant Account will be immediately suspended, all data will be deleted, and the matter will be referred to the appropriate regulatory authority.

Parents and guardians are encouraged to monitor underage persons' online activity. If you believe a minor has registered on the bilacuci Platform, please contact us immediately at [email protected].

12. Security

bilacuci implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit AES encryption for data at rest;
• TLS 1.2/1.3 encryption for all data in transit;
• Role-based access controls and least-privilege principles for internal data access;
• Regular penetration testing and security audits;
• Multi-factor authentication for administrative access to production systems;
• 24/7 security monitoring and incident response procedures.

Notwithstanding these measures, no internet transmission or electronic storage is completely secure. bilacuci cannot guarantee absolute security and shall not be held liable for security breaches that were beyond our reasonable control, provided we have complied with applicable security standards.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bilacuci will notify affected individuals without undue delay in accordance with our licensing obligations.

13. Marketing Communications

bilacuci may send you promotional communications regarding bonuses, new games, and Platform updates. We will only send such communications where you have provided consent at registration or have not opted out of marketing communications from us.

You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any bilacuci marketing email; (b) updating your communication preferences in your bilacuci Account settings after login; or (c) contacting [email protected] directly. Opting out of marketing communications does not affect essential transactional messages relating to your Account (e.g., withdrawal confirmations, security alerts).

bilacuci will not send marketing communications to self-excluded Players or Players who have set responsible gaming restrictions on their Account.

14. Changes to This Privacy Policy

bilacuci reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to registered Players via the registered email address no fewer than seven (7) days before taking effect. The "Last updated" date at the top of this Policy will be revised to reflect the effective date of any change. Your continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For any privacy-related enquiries, data subject access requests, or complaints regarding bilacuci's handling of your personal data, please contact:

bilacuci Data Protection
Email: [email protected]
Support: Available 24/7 via live chat on the bilacuci Platform

If you are unsatisfied with bilacuci's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.